Returns & Refunds

Simple version: you have 14 days to change your mind, faulty items are always on us, and you deal only with us. You will never be asked to chase a supplier.

Changed your mind?

You can cancel your order for any reason up to 14 days after the day your goods arrive. You then have a further 14 days to send the item back.

1. Email support@lessbranding.com with your order number (it starts with LB-).
2. We reply with the correct return address and instructions. Please do not post anything before receiving them, as returns sent to the wrong address cannot be refunded.
3. Once the return is received and checked, your refund is processed to your original payment method within 14 days.

For change-of-mind returns, you cover the cost of return postage. Items should come back unused and in their original packaging. We may reduce the refund if the value of the goods has been reduced by handling beyond what a shop would allow.

Sometimes we will simply refund you without asking for the item back. Where that applies we will tell you in our reply, and the item is yours to keep. It saves you a trip to the post office and saves everyone a pointless parcel journey.

Faulty, damaged or wrong item?

That is on us, always. Email support@lessbranding.com with your order number and a photo of the problem. We will offer a replacement or a full refund, and if a return is needed we cover the return cost. Your statutory rights under the Consumer Rights Act 2015 apply in full.

Refund timing

Refunds are sent to your original payment method and typically appear on your statement within 5 to 10 working days of being processed, depending on your bank.

Late deliveries

If your order has not arrived within 30 days of purchase, you can cancel for a full refund, no questions asked.